As regulations change from day to day, so may our hours of operation and type of services that we are able to offer in this time of crisis. We will do our best to keep you informed with up to date information.

Carside Checkin Procedures – Social Distancing 

PLEASE NOTE – caller ID on your phone may identify our call to you as unknown caller. Please answer if you are expecting a call from us as it may be coming from a staff member’s personal phone. Thanks in advance for your patience and understanding! 

DVM Appointments 

  • Clients will call the clinic (952-442-2119) from the clinic parking lot when they arrive. In preparation for the appointment, Waconia Veterinary Clinic will ask for the following information to get you checked in: 
    • Cell phone number. 
    • Vehicle color and make.  
    • Method of payment to be used for today’s services. 
      • If paying with credit card, the card may be given to the technician when they get the pet from client’s vehicle, or card information can be given to CSR over the phone at end of appointment. All charges will be approved by client before processing. Card information will be shredded after transactions are complete unless it is requested to keep securely on file in our system for future transactions. 
      • Checks and cash are also accepted methods of payment.  
  • A technician will call the client to get a medical history and then will walk out into the parking lot to collect the patient.  
  • A technician will bring the patient into the building and meet the doctor in the examination room while the client waits in their vehicle. 
  • The doctor will do the examination and call the client to recap exam and present recommended treatment or diagnostics, if any.  
  • When appointment is complete, a Technician and/or CSR will call the client with final discharge information and complete the payment transaction. 
  • The patient will be delivered to client’s vehicle along with items to go home (copy of invoice, food/meds, discharge instructions, etc). 

Tech Appointments 

  • Clients will call the clinic (952-442-2119) from the clinic parking lot when they arrive. In preparation for the appointment, Waconia Veterinary Clinic will ask for the following information to get you checked in: 
    • Cell phone number. 
    • Vehicle color and make.  
    • Method of payment to be used for today’s services. 
      • If paying with credit card, the card may be given to the technician when they get the pet from client’s vehicle, or card information can be given to CSR over the phone at end of appointment. All charges will be approved by client before processing. Card information will be shredded after transactions are complete unless it is requested to keep securely on file in our system for future transactions. 
      • Checks and cash are also accepted methods of payment.  
  • A technician will call the client to get a medical history and then will walk out into the parking lot to collect the patient.  
  • A technician will bring the patient into the building to perform services while the client waits in their vehicle. 
  • If questions arise, the technician will call the client in their vehicle.  
  • When appointment is complete, a Technician and/or CSR will call the client to complete the payment transaction. 
  • The patient will be delivered to client’s vehicle along with items to go home (copy of invoice, food/meds, instructions, etc). 

Surgery/Dental Check-in and Check-outs 

  • Clients will call the clinic (952-442-2119) from the clinic parking lot when they arrive. In preparation for the appointment, Waconia Veterinary Clinic will ask for the following information to get you checked in: 
    • Cell phone number. 
    • Vehicle color and make.  
    • Method of payment to be used for today’s services. 
      • If paying with credit card, the card may be given to the technician when they get the pet from client’s vehicle, or card information can be given to CSR over the phone at end of appointment. All charges will be approved by client before processing. Card information will be shredded after transactions are complete unless it is requested to keep securely on file in our system for future transactions. 
      • Checks and cash are also accepted methods of payment.  
  • A technician will call the client to get a medical history and then will walk out into the parking lot to collect the patient and have appropriate paperwork signed.  
  • Clients will call the clinic (952-442-2119) from the clinic parking lot when they arrive for discharge.  
  • A technician will talk with the client on the phone to review discharge instructions. 
  • A technician or CSR will confirm payment information and complete the payment transaction. 
  • The patient will be delivered to client’s vehicle along with items to go home (copy of invoice, food/meds, instructions, etc). 

Drop Off Appointment Check-in and Check-outs 

  • Clients will call the clinic (952-442-2119) from the clinic parking lot when they arrive. In preparation for the appointment, Waconia Veterinary Clinic will ask for the following information to get you checked in: 
    • Cell phone number. 
    • Vehicle color and make.  
    • Method of payment to be used for today’s services. 
      • If paying with credit card, the card may be given to the technician when they get the pet from client’s vehicle, or card information can be given to CSR over the phone at end of appointment. All charges will be approved by client before processing. Card information will be shredded after transactions are complete unless it is requested to keep securely on file in our system for future transactions. 
      • Checks and cash are also accepted methods of payment.  
  • A technician will call the client to get a medical history and then will walk out into the parking lot to collect the patient and have appropriate paperwork signed. 
  • A technician will bring the patient into the building to perform services.  
  • When services are complete, a Technician and/or CSR will call the client to arrange dischare time and complete the payment transaction. 
  • Clients will call the clinic (952-442-2119) from the clinic parking lot when they arrive for discharge.  
  • The patient will be delivered to client’s vehicle along with items to go home (copy of invoice, food/meds, instructions, etc). 

Grooming Check-in and Check-outs 

  • Clients will call the clinic (952-442-2119) from the clinic parking lot when they arrive. In preparation for the appointment, Waconia Veterinary Clinic will ask for the following information to get you checked in: 
    • Cell phone number. 
    • Vehicle color and make.  
    • Method of payment to be used for today’s services. 
      • If paying with credit card, the card may be given to the groomer when they get the pet from client’s vehicle, or card information can be given to CSR over the phone at end of appointment. All charges will be approved by client before processing. Card information will be shredded after transactions are complete unless it is requested to keep securely on file in our system for future transactions. 
      • Checks and cash are also accepted methods of payment.  
  • The groomer will call the client discuss grooming services and then will walk out into the parking lot to collect the patient and have appropriate paperwork signed. 
  • When grooming services have been completed, the groomer will call the client to review services, answer any questions, schedule a discharge time and complete payment transaction. 
  • Clients will call the clinic (952-442-2119) from the clinic parking lot when they arrive for discharge.  
    The patient will be delivered to client’s vehicle along with items to home (copy of invoice, grooming report card, etc).  

Medications/Food 

  • If clients are requesting more than what is typically refilled per time, direct them to the online store and have approval from the doctor to refill.  
  • If refill is filled at the clinic, clients will call the clinic (952-442-2119) from the clinic parking lot when they arrive. Waconia Veterinary Clinic will ask for the following information: 
    • Cell phone number. 
    • Vehicle color and make.  
    • Method of payment to be used for today’s services. 
      • Credit card information can be given to CSR over the phone. All charges will be approved by client before processing. Card information will be shredded after transactions are complete unless it is requested to keep securely on file in our system for future transactions. 
      • Checks and cash are also accepted methods of payment.  
  • Food/medication and copy of invoice will be delivered to client’s vehicle. 

Pet Health Checker

Looking for information to help determine the severity of a problem? Click on our health checker for assistance.

Can my pet be affected by COVID-19?